Last updated: August 2026
If, due to an error, bug, or crash on Sellovate AI's side, you are unable to use the Service for more than 3 days within a paid month, you are entitled to a full refund for that month's subscription fee. Contact us with your restaurant name and the dates affected — see our Contact page.
We do not provide refunds for issues on the restaurant's own side, including but not limited to: slow or unavailable internet connection, relocating or closing the restaurant, computer or hardware failure, or any other circumstance outside Sellovate AI's platform itself.
Email us at sellovateai@gmail.com or message us on WhatsApp/KakaoTalk (see Contact) with your restaurant name, the dates the Service was unavailable, and a brief description of the issue. We aim to respond within a few business days.